1. Personal Ownership
We provide an Onboarding experience for all team members sharing our Vision, Values and setting clear Operational Risk and personal safety expectations. All team members are encouraged to participate in our Safety Behaviour Observation program and trained to conduct positive safety conversations.
2. Passionate and Capable People
Creating Industry Leading Service, Delivery and Value starts with building industry leading service. Our Engage, Nurture and Grow program provides all team members to learn, develop skills and gain qualifications in Operations and Driving. All leaders participate in our BE a Leader - Leadership, Safety and Investigation Foundations program.
Visibility and transparency are critical for leaders to be able to make smart decisions. We have created an Operational Risk system that gives visibility to all leaders with regard to training, skills, incidents and incident management, risk registers and corrective actions. Our reporting is also capable of some predictive reporting particularly with regard to behaviours.
Most importantly ownership and accountability is incorporated into workflow assigning corrective actions directly to people responsible and their mangers to follow up.
4. Integrated WHS Management System
Creating the right safety culture is key to our success. The Border Express Operational Risk Management System aims to:
Align the Operational Risk expectations to our Vision and Company Values;
Provide a framework on which the Board and Executive Management can exercise oversight of Operational Risk performance and legal requirements;
Set clear and consistent Operational Risk Standards;
Ensure compliance with all applicable legislative requirements;
Create industry specialists;
Provide a framework to our Core Value, BE Better
5. Major Risk Reduction
We are actively committed to providing a safe operating environment for our team members and we work collaboratively to develop innovative risk reduction programs to eliminate identified business and industry risk and hazards.