Fill 1 Created with Sketch.

Announcement:   Northern New South Wales floods affecting operations update. Read More

Insights

5 Things to Consider When Choosing a Transport Provider

Peter Lynagh 17th May 2021

With almost two-thirds of us transitioning to online purchases! courier service and nationwide shipping services are under pressure to proactively compete for your business.

While a trustworthy courier service is challenging to find, there are plenty eager to continue emphasising client relationships and delivery satisfaction.

Let’s look at five important factors to assess when selecting a parcel pickup and transfer service.

Their pickup and delivery reliability

Sourcing a dependable courier is essentially half of your battle. On-time, reliable pickup and delivery of customer’s goods alongside accurate distribution is the most vital combination keeping recipients happy.

The public perception of a business almost entirely correlates if the product is scheduled, intact or received by the customer.

Ensure you conduct all the necessary research. Check out their reviews and even contact online stores that have previously utilised them to gain some genuine feedback.

Speed and precision should be your most sought-after qualities within your reliability evaluation. Customers almost always opt to purchase from an online store that can supply their goods the quickest.

Also look for consistency in reviews. It’s not unusual for a company to have at least one disgruntled customer. who felt the need to unleash their fury over a minor discrepancy from a decade ago.

Is their courier service worth their rates?

You’ll also need to factor your courier’s price tag to your product pricing strategy. Often customers dislike seeing a hefty ‘plus postage’ caption along with their purchase. It’s wise to include shipping, however you’ll have to weigh up whether your desired courier’s rates are viable.

Regardless of the nature of your operations and what you intend to sell. it’s crucial that what you’re forking out for delivery services aligns efficiently with your requirements. Be sure to shop around asking for a variety of interstate courier services Australia-wide. And any deals that might work wonders for both.

How they treat their client base

A courier’s customer service skills and processes! generally reflect their problem-solving and management capabilities and the overall success of their business.

People can turn a little sour towards Australian businesses. if delivery personnel show up in a cranky mood Or go out of the way to be as unhelpful as possible.

Your online store will quickly adopt the reputation of your go-to courier. With both positive and negative interactions directly impacting you. You’d be surprised how many detrimental reviews are submitted by customers! who love your products but had a terrible experience regarding delivery.

While you may have skimmed through tonnes of five-star reviews and decided to hire someone. The minute you sense attitude upon arrival should be the very last you spend associated with them.

Do they have a support network?

Ever signed up to a parcel service and experienced numerous issues, only to realise there’s zero resolution assistance? If you’re not a newcomer, then it’s likely quite familiar.

Make sure your chosen courier has an extensive support network with a proven track record for fast and efficient processes.

The complexity of modern-day couriers, logistics, fulfillment and delivery systems calls for a quality expert support team. Capable of hastily resolving distribution dilemmas.

This should ideally be one of the first enquiries carried out with your reliability research. Ask them what happens if a package gets lost and about policies for errors on their part.Contact our customer service team and get an instant quote on B2B parcel delivery across Australia!

Is their website/app straight-forward and user-friendly?

Simplicity is key when it comes to eCommerce business dealings. A user-friendly website, app or customer account says a lot about where a courier company’s priorities lie.

You’ll want to seek a setup that’s conveniently accessible and allows you to arrange and modify deliveries from anywhere. The advantage is the ability to do all this in just a few clicks or from a wide range of devices.

Running a business is difficult enough. Even without managing several log-in details, coordinating with people, making lengthy phone calls and reciting personal information for every order.

Using a dependable courier service: the benefits in a nutshell

Our couriers’ offers have been making shopping and shipping easier since the birth of eCommerce. Here’s why you should outsource your product deliveries to reliable distribution experts like Border Express:

  • Your customers will experience world-class service from drivers and personnel with a passion for parcel service delivery.
  • You’ll experience fewer complaints
  • We can solve delivery related problems more effectively
  • Everything’s tracked and accounted for
  • You’re receiving true value for money
  • Organise and monitor pick up and delivery statuses all from one personal online account

Check out our extensive delivery options or learn more about opening a BEX Online Account. Browse the Border Express information hub or by contacting a team member.

Back