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Most common requests

Can I collect my parcel from your depot on the same day that I receive a ‘Sorry We Missed You’ card?

No, you won’t be able to collect your parcel on the same day that you receive a ‘Sorry We Missed You’ card.

This is because your parcel will only be taken back to the depot by the driver after he/she completes their delivery route, which could be outside of our collection hours. Your parcel is then processed and made ready for collection.

You can arrange for collection via the Missed Delivery tool.