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Most common requests

How can I get my item redelivered or redirected?

If your item has been returned to a Border Express depot, you may be able to have your item redirected or redelivered to an alternative address.

To see if you can redeliver or redirect your parcel, please go to the Missed Delivery tool and complete an online form. You’ll need your consignment number handy.

Please note, not all items can be redirected or redelivered. This is specified by the sender and may require their authorisation.