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Announcement:   Easing of retail restrictions in Victoria Read More

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Most common requests

I haven’t received my item. What should I do?

First, use our Track It tool to see if it’s in transit. If it doesn’t show up there, the fastest way to get a reply is via our website. Don’t forget to provide us with your tracking (consignment number) and a detailed description of your item.

We’ll then conduct a thorough investigation and keep you informed at every step of the way.

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