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to view your order

Most common requests

Use our Missed Delivery tool.

What are my options when I receive a ‘Sorry We Missed You’ card?

If you’ve received a ‘Sorry We Missed You’ card, your options depend on what type of delivery you (or the sender) selected.

If the card says that your parcel has been taken back to the Post Office, you will need to collect your parcel from there.

Otherwise you’ve got two options:

Option 1. You can request redelivery to your address or redirect to another address. You can also ask us to leave your parcel in a safe place even if you’re not home.

Option 2. You can request to collect from a Border Express depot. We will contact you once your item is ready for collection to arrange a time for collection.

To arrange your redelivery or depot collect, use our Missed Delivery tool now.