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Most common requests

What does ‘attempted delivery’ mean?

This is where a driver tried to deliver your item but was unable to because either:

  • no-one was home
  • the front door was not easily accessible (e.g. gated property, pets, secure apartment block).

In this case, the driver leaves a ‘Sorry We Missed You’ card at your front door or in the recipient’s letterbox, with details on how they can collect their item.