Delivery

I need the goods delivered by a certain time and certain day – how do I arrange that?

Set time deliveries need to be arranged in advance. There are a number of receivers who have book in requirements and our dedicated book in teams in each branch will facilitate this task (eg: Woolworths, Myer, David Jones). For ad hoc set time deliveries please contact customer service here. Please note a Specific Time Delivery charge may be applied.

What do I do if I receive a card saying you tried to deliver my goods?

The card will have a contact number on it. Please make contact to arrange a redelivery or a pick up location for your goods.

Can I request the goods be delivered without a signature on delivery?

Yes, an Authority To Leave (ATL) may be given to the driver to permit the delivery of goods without a signature. The ATL should have instructions on where to leave the goods.

Do you do home deliveries?

Yes.

Do you use air freight?

No, Border Express currently don’t offer  Air service.

Are there set days that you deliver freight to outer regional/regional areas?

There may be some locations due to their remoteness that we do not service daily. Please contact Customer service if you have a specific enquiry.

Are there any suburbs or regions that you don’t deliver to?

We are a national carrier and deliver to every postcode in Australia. Please note additional charges may apply where the delivery point is in a remote location.

I don’t have access to a printer – will the driver bring me labels & a connote?

Please contact your local Customer Service and they will create labels to apply to your goods and a consignment note to provide to the driver. Please note this consignment note needs to be signed at point of sending to ensure that you understand the terms and conditions of cartage.

My freight needs to have a change of delivery address after it has been picked up – how do I change this?

Please contact your local Customer Service. Please note that a charge might be applied if we have already attempted delivery or the freight needs to be relocated.

What qualifications need to be met to open an account?

(e.g. minimum spend, profile of freight). There are certain parameters related to account activity, profile & freight suitability. Click here, complete the required steps, and a Border Express representative will be in contact. Alternatively call your local branch and to speak with a sales person directly.

Do you move dangerous goods?

We are fully compliant with the Dangerous Goods Code for the transportation of dangerous goods. There are a number of exclusions that we choose not to carry. Please refer to the profile sheet here for these exclusions.

How do I open an account with Border Express?

You can click here, complete the required steps, and a Border Express representative will be in contact. Alternatively call your local branch to speak with a sales person directly.

What time do deliveries start and end at each branch?

Deliveries are serviced from 8am – 5 pm as part of normal business hours in line with the published transit schedule.

My quote doesn’t price and informs me to contact Border Express what do I do now?

Contact your Account Manager or Business Development Manager as you may not have been provided with rates from the sending/receiving zones. Please contact your closest Border Express branch.

Do you do same day delivery?

No, All goods pass through our crossdock facilities and delivery in the same location will be next day.

What is the cut off time for same day pick up?

Cut off is 2pm. If you have a requirement outside this time then please liaise with the closest branch directly.

Are there weight and dimension restrictions?

Yes, we have freight profile guidelines that help us service your goods to our high standards through our network while also keeping our people and community safe.

When will my goods be delivered?

You can track your items online through BEX Online  or track it or download current transit times here.

Do you have an API?

Yes, Click through to the developer page or for further information please place an enquiry here.

Bulk

How do I book a bulk pickup?

If you’re a Border Express customer, head to BEX online. If you do not have an account with Border Express contact us.

Will the driver collect my goods if not properly packed?

(e.g. no shrink wrap on a pallet, no labels on cartons, product is loose and not in cartons.) No, Due to the Chain of Responsibility guidelines it is critical that the goods are presented to Border Express in a state fit to travel. A driver may refuse to collect goods that are not fit for travel.

Do you have an API?

Yes, Click through to the developer page or for further information please place an enquiry here.

Parcel

How do I book a pick up?

If you’re a Border Express customer, head to BEX online. If you do not have an account with Border Express contact us.

Do I need an account to ship with you?

Yes, A qualified account is required to move goods through our network. Please, click through to enquiries to have a sales representative contact you.

What are your normal business hours?

Normal business hours are 9am-5pm Monday to Friday. Any requirements outside these hours please contact Customer Service.

Can I collect from your branches?

Yes, Please contact the local branch to arrange to pick up. Locations as listed here.

What do I do if I receive a card saying you tried to deliver my goods?

The card will have a contact number on it. Please make contact to arrange a redelivery or a pick up location for your goods.

Can I request the goods be delivered without a signature on delivery?

Yes, an Authority To Leave (ATL) may be given to the driver to permit the delivery of goods without a signature. The ATL should have instructions on where to leave the goods.

Do you do home deliveries?

Yes.

Do you have an API?

Yes, Click through to the developer page or for further information please place an enquiry here.

3PL

How should I pack my goods for transport?

Please note that all freight is manually or machine handled and may pass through multiple locations prior to reaching its destination, therefore the better the freight is protected the less likelihood of damage.

Does Border Express have an eCommerce platform?

We interact with our customers across a wide variety of platforms. Please contact us through enquiry to discuss your specific requirements.

Do you have an API?

Yes, Click through to the developer page or for further information please place an enquiry here.

Tracking

What does 'In Transit' mean?

The tracking status ‘In Transit’ means that your goods are on its way to be delivered. the delivery has been lodged by the sender and is currently being processed through our network. The next tracking term you should see will be ‘Delivered’.

Can I track my pick up booking?

Yes, tracking is available at BEX Online

Can I track my delivery with a connote number?

Yes, head to ‘Track It’ through our home page and type in your connote # or you can Login to BEX Online

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