5 Things to Consider When Choosing a Transport Provider
Let’s look at five important factors to assess when selecting a parcel pickup and transfer service.
1. Their pickup and delivery reliability
Sourcing a dependable logistics service provider is essentially half of your battle. On-time, reliable pickup and delivery of customer’s goods alongside accurate distribution is the most vital combination keeping recipients happy.
The public perception of a business almost entirely correlates if the product is scheduled, intact or received by the customer.
Speed and precision should be your most sought-after qualities within your reliability evaluation. Customers almost always opt to purchase from an online store that can supply their goods the quickest.
2. Is the service worth the rates?
You’ll also need to factor in the price tag to your product pricing strategy. Often customers dislike seeing a hefty ‘plus postage’ caption along with their purchase. It’s wise to include shipping, however you’ll have to weigh up whether your desired transport companies rates are viable.
Regardless of the nature of your operations and what you intend to sell, it’s crucial that what you’re forking out for delivery services aligns efficiently with your requirements. Be sure to shop around asking for a variety of interstate courier services Australia-wide.
3. How they treat their client base
A companies customer service skills and processes, generally reflect their problem-solving and management capabilities and the overall success of their business.
People can turn a little sour towards Australian businesses, if delivery personnel show up in a cranky mood or go out of the way to be as unhelpful as possible.
4. Do they have a support network?
Ever signed up to a parcel service and experienced numerous issues, only to realise there’s zero resolution assistance?
Make sure your chosen transporter has an extensive support network with a proven track record for fast and efficient processes.
The complexity of modern-day couriers, logistics, fulfillment and delivery systems calls for a quality expert support team. Capable of hastily resolving distribution dilemmas.
This should ideally be one of the first enquiries carried out with your reliability research. Ask them what happens if a package gets lost and about policies for errors on their part.
5. Is their website or customer portal straight-forward and user-friendly?
Simplicity is key when it comes to eCommerce business dealings. A user-friendly website, app or customer account says a lot about where a company’s priorities lie.
You’ll want to seek a setup that’s conveniently accessible and allows you to arrange and modify deliveries from anywhere. The advantage is the ability to do all this in just a few clicks or from a wide range of devices. Running a business is difficult enough. Even without managing several log-in details, coordinating with people, making lengthy phone calls and reciting personal information for every order.
Using a dependable transport service: the benefits in a nutshell
- Your customers will experience world-class service from drivers and personnel with a passion for parcel service delivery.
- You’ll experience fewer complaints.
- We can solve delivery related problems more effectively.
- Everything’s tracked and accounted for.
- You’re receiving true value for money.
- Organise and monitor pick up and delivery statuses all from one personal online account.