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Most common requests

If my item has been returned to the Border Express depot, can I collect it from there?

Yes, you can. Please use the Missed Delivery tool to complete an online form. This tells us to keep your item at the depot. Then, wait up to one business day for one of our Customer Service Consultants to contact you with the facility address and collection times.

Remember to bring photo ID (e.g. Drivers License, Proof of Age Card, Boat License, Passport) and the consignment number when you collect your item.